Do you have questions and you need the answers urgently?

We have already answered the most frequently asked questions right here! Have a look at our FAQs and find your answer fast and easily.
Our answers are classified into these four categories: about booking, before your trip, on board and after your trip.
If you have a very special concern, don’t hesitate to contact us.

About booking

Do you have any questions regarding an existing booking, how to book a trip, current offers, vehicles, pets, rebooking, cancellation or other topics? We might have the answers right here!

  • Booking options

    The easiest way to book your trip is through our online booking dialog. Almost all tickets for crossings, offers and packages can be booked online. Online bookings are also free of charge.

    If you are already a TT-Line customer you will in step 5 of the booking procedure be asked to log in with your e-mail address and your password.

    Book now

    Please note that you can only choose one vehicle per booking. The only exceptions are motorbikes and bicycles.

    If you need any help with your booking, you can call our booking hotline (+49 4502 801-81). Please also note that a service fee of 14 € will be charged, if one of our employees complete the booking manually for you.

    We offer different ticket variants, so that you can find the rate that suits you most.

  • Information about booking and rebooking

    Requested information for your booking:

    Length of your vehicle and trailer
    License tag of your car and trailer
    First and last name of all passengers
    Nationalities of all passengers
    Birth dates of all passengers
    Your address and your phone number
    Your travel route, your travel dates and your time of travel

    Any luggage that you can carry by yourself is already included in our prices.
    If you want to travel at a specific date, we recommend you to book your trip early. But of course you are also very welcome to book a trip with short notice as well! 

    If you want to change, rebook or cancel an existing booking, please use our online service My TT-Line. Log in with your e-mail address and your password. Even as a non-registered customer you can use our online service, as you can also login with your booking number and your e-mail address.

    If you have any questions concerning an existing booking, please use this contact form, so that we can get back to you as soon as possible. For booking queries please use this contact form.

    Do you want to change your booking now? Please click here

    You can also call our booking hotline. But please note, that a service fee of 8 € will be charged for all manual booking alteration made by one of our TT-Line employees.

  • My Log in Data

    Are you already registered as a TT-Line customer? You can log in with you e-mail address and your password under My TT-Line. If you are not registered, you can still log in with your booking number and your e-mail address. In this way your data can be used for further bookings.

    Did you forget your password? No problem! Simply click on “Forgot my password”.

    Do you want to change your password? Please log in first, go to “My Profile” and change your password.

  • Rebooking

    If you like to change the departure date, the departure time or the departure harbour of your booking, a rebooking fee may apply. This fee varies depending on the type of your ticket: For rebookings of Smart-Tickets, return tickets and return rebates a fee of 40 € / 400 SEK will be charged. The rebooking fee for packages is 15 € / 150 SEK.

    Tickets including the Flexibility add-on, standard tickets for pedestrians and tickets for motorbikes can be rebooked free of charge. Note that any rebooking will be made to the current ticket price, which is updated daily.

    You can rebook and change your booking online at My TT-Line. You can even add and change cabins and meals online. If you don’t have an account, you can log in with your booking number and your e-mail address.

    Of course one of our TT-Line employees can change the booking for you as well. A fee of 8 € will be charged for manual booking changes made by our TT-Line employees.

    If you receive a credit note due to the online rebooking, a form for refund will open automatically. Please fill in your bank data carefully.

    In case your trip can’t be changed or rebooked online, please call our hotline +49 4502 801-81 from Monday to Friday from 08:00 am to 06:00 p.m. and on Saturdays from 09:00 a.m to 04:00 p.m. or use our contact form.

  • Cancellation/No-Show

    If you would like to cancel your booking log in online at My TT-Line and choose the departure you want to cancel. If you receive a credit note due to cancellation, a form for refund will open automatically. Please fill in your bank data carefully.

    In case you can’t cancel your booking online, please call our hotline +49 4502 801-81 from Monday to Friday from 08:00 am to 06:00 p.m. and on Saturdays from 09:00 a.m to 04:00 p.m. Note that a service fee of 8 € will be charged for manual cancellations.

    A cancellation fee may be charged depending on the ticket type and the time of the cancellation. For more information have a look at our General Terms and Conditions. 

    In case of a no-show, which means that you are not on board our Sweden ferry at the time of departure the cancellation fee is 100 % of your ticket price.

  • Payment information

    All tickets are payable immediately. You can pay via the payment options below:

    image9su5.png

    Electronic direct debit (ELV) is possible up to 4 days before departure.

    Credit card payments are processed by Ingenico and are secured by means of a personal secure code procedure.

  • Flexibility add-on

    Benefit from full flexibility! All our tariffs can be customized even more with the TT-Line Flexibility add-on. You can change or cancel your booking online up to 24 hours before departure free of charge. The Flexibility add-on can be added to all our tariffs on all our routes.

    Please note that an additional handling fee of 8 EUR will be charged for all manual booking alteration made by one of our TT-Line employees.

  • Smart-Ticket

    Our Smart-Ticket is only valid for a specific crossing. If you want to rebook a Smart-Ticket, a rebooking fee of 40 € / 400 SEK will be charged. The Smart-Ticket is non-refundable.

    Please note that an additional handling fee of 8 EUR will be charged for all manual booking alteration made by one of our TT-Line employees.

    Please find an overview of the different ticket variants here.

  • Current Offers

    You can find all our different offers and packages on our website.

    These offers are customized with special terms and conditions and are only valid for a certain time period and cannot be changed.

    If you want to book a return trip and if you want to choose the return rabate or the return hit, the tariff has to be available on both routes. A service fee of 40 € / 400 SEK is charged for rebookings of Smart-Tickets. Smart-Tickets are only valid for the chosen crossing and are non-refundable regardless of the time of cancellation.

  • Student discount

    We offer a 50% discount for students and trainees travelling without a vehicle. Please have your student ID card or another proof ready at the Check-In.

  • Pets

    Of course you can take your pets on board our Sweden ferries. Please specify how many and what kind of pets you want to travel with in the booking dialog. The pet owner is responsible to comply national regulations and required documents.

    We offer a limited number of special cabins for passengers travelling with their pets (max. 2 pets per cabin). On all our night departures a cabin reservation is required. If the pet cabins are already fully booked, TT-Line reserve the right to sell standard cabins as pet cabins. In this case an additional fee of 15 € / 150 SEK will be charged for the cabin’s cleaning.

    Since the car deck remains closed during the crossing due to safety reasons, pets are not allowed to stay in the car. Dogs are allowed on the inside and outside of the passenger deck, but are not allowed to enter the restaurant, bar or shop. A dog toilet is located at the end of the outside deck.

    Read more

  • Cars

    Cars are classified as vehicles with up to 6 m total length, 4 m height and 2.55 m width. If your vehicle is longer than 6 m, you will need to book the category “mini-van” and enter the correct length. Please note that bike racks etc. are to be included within the total length. You may not exceed the entered dimensions. You can only add one car per booking. If you plan to travel with more than one car, please make a separate booking for each car.

    Furthermore you may only take a maximum of 60 liters of fuel in jerry canes on board.

    Make sure to put in your hand break before you leave your car.

  • Mini-van

    A vehicle that exceeds a total length of 6 m is classified as a mini-van. Each additional started meter of length will be charged. Please enter the total length of your vehicle including bike racks etc. in centimeter in the booking dialog.

    The vehicle may not exceed a total height of 4 m or a width of 2.55 m.

  • Mobile home

    If you book a crossing with a mobile home, please enter the total length including any bike racks. The total width of your vehicle may not exceed 2.55 m.

    The main switch for the gas supply must be closed during the whole crossing. Please make sure that the gas container is freely accessible and removable in case of fire. The usage of gas-powered refrigerators is not allowed. Unfortunately we cannot offer any electricity for your mobile home on board.

    Furthermore you may only take a maximum of 60 liters of fuel in jerry canes on board.

    Due to safety reasons you are not allowed to enter the car deck during the crossing.

    Security information for camper

  • Trailers

    Generally, the total length of a trailer is charged per started meter including drawbar, bike racks etc. A car with a trailer may not be longer than 17 m. If you exceed the maximum length, you can transport your trailer as freight.

  • Unknown license plate

    If you travel with a rental car or if you don't know the registration number of your vehicle at the time of booking, you can temporarily enter a fictitious registration number.

    As soon as you know the registration number of your vehicle, you can easily change it online under My TT-Line or at the latest when you check-in online or at the check-in machines.

  • Bicycle and motorbike

    You can book maximum 2 motorbikes with 2 passengers each or 5 bicycles with 1 passenger each per booking.

    Motorbikes are fastened during the crossing. Tie-down straps are available for you on bord.

    Bicycles, which are transported with your car, f.ex. on a bike rack, don’t have to be booked separately.

    The way to the Check in is marked with signs at each port. Follow the signs to the TT-Line lanes for passenger vehicles. Drive up the blue Self-Check in machines in the ports of Travemünde, Rostock and Trelleborg and up the Check-In counters in Świnoujście and Klaipėda.

    The Self-Check in machines and Check in counters in the lanes are available for all types of vehicle as cars, mobile homes, mini-vans, motorbikes and bicycles.

    Attention: You can only check in at the Self-Check in machine, if your trip is fully paid. In other cases, please go to the TT-Line Check in which is located directly in the terminal. Scan the barcode of your booking confirmation (printed version or on mobile device) or enter your booking number via the keyboard of the Self-Check in machine manually. All documents such as boarding cards, cabin keys and vouchers for pre-booked meals on board will be printed. Afterwards drive to the berth and lane, which is written on your boarding card by following the signs in the port. Any gate or barrier can be opened with your boarding card by placing the card with the barcode underneath the scanner. Wait for further instructions of our crew.

    If you have received indication labels together with your booking confirmation in advance, please place them visibly behind the windshield, since it helps our crew during the loading and unloading process.

  • Groups and busses

    A booking containing more than 10 paying persons within one booking number is considered a group.
    Groups travelling by feet, bicycle or with their own busses are supported by our group department.
    Groups wishing to travel with several vehicles, e. g. cars, mini-vans are individual bookings.

    Please note that groups have to be at berth 60 minutes prior to departure at latest.

Before your trip

Find out more about required travel documents, the Check in procedure, the directions to the port and our terms and conditions.

  • Required travel documents

    For travelling with our Sweden ferries you need a valid passport or if you are EU citizen a valid identity card will also be approved. The documents will be checked at the Check-In or on board. Please note that children also need their own identity card.

  • Minimum age

    Unaccompanied children younger than 14 years are not allowed to travel with TT-Line. Adolescents who are between 14 and 17 years old may travel with TT-Line, but only if a written declaration of consent from a legal guardian is submitted, as well as a proof that all other documents to enter the country of the destination port are available and valid.

  • Check in with a vehicle

    The way to the car Check in is marked with signs at each port. Follow the signs to the TT-Line lanes for passenger vehicles. Drive up to the blue Self-Check in machines in the ports of Travemünde, Rostock and Trelleborg and up to the Check in counters in Świnoujście and Klaipėda.

    The Self-Check in machines and Check in counters in the lanes are available for all types of vehicle such as cars, mobile homes, mini-vans, motorbikes and bicycles.

    Attention: You can only check in at the Self-Check in machine, if your trip is fully paid. In other cases, please contact a TT-Line employe at the TT-Line Check in desks.

    Scan the barcode of your booking confirmation (printed version or on mobile device) or enter your booking number via the keyboard of the Self-Check in machine manually. All documents such as boarding cards, cabin keys and vouchers for pre-booked meals on board will be printed.

    Afterwards drive to the berth and lane, which is written on your boarding card by following the signs in the port. Any gate or barrier can be opened with your boarding card by placing the card with the barcode underneath the scanner. Wait for further instructions of our crew.

    If you have received indication labels together with your booking confirmation in advance, please place them visibly behind the windshield, since it helps our crew during the loading and unloading process.

    Read more

  • Check in with a bike

    As a cyclist please follow the same Check in procedure as for vehicles.

    All necessary information can be found in the category “Check in with a vehicle”.

  • Check in as a pedestrian

    The Check in for pedestrians takes place at the respective port terminal. There is a bus transfer between the terminal and the ferry in Travemünde, Rostock, Trelleborg and Klaipėda. In Świnoujście the ferry can be reached directly by a gangway. Please wait in the designated waiting area of the terminal for the shuttlebus. The shuttlebus will pick up all passengers prior to departure in time. More information can be found here.

    You will find information regarding Check in for pedestrians on our respective port pages:

  • Online Check in

    Save time and check in online! This is only possible for departures from Travemünde, Rostock and Trelleborg.

    If your booking is fully paid and if you travel from Travemünde, Rostock or Trelleborg, you will receive an e-mail concerning the TT-Line online Check-In service 48 hours prior to departure. Please follow the instructions given in the e-mail. After you completed the Check in a confirmation with a barcode will be sent to your e-mail address.

    Please scan the barcode at our Self-Check in machines in the harbors. All documents such as boarding cards, cabin keys and vouchers for pre-booked meals on board will be printed and the gate will open and you can drive to the lane and come on board.

    Read more

  • Check in Times

    For information on check in times please check your booking confirmation as well as our homepage.

    Vehicles must be checked in und ready for departure at the given time. Please make sure, that you arrive on time, since there might be a queue at the Check In. If you arrive late, you can’t claim transport despite prior booking. Please note, that you must be checked in at least 30 minutes prior to departure, unless a different time is written on your booking confirmation.

    Group travelers with and without bus must be checked-in at least 60 minutes prior to departure.

    You have the possibility to check-in between 7:30 p.m. and 08:00 p.m. or between 21:30 p.m. and 22:30 p.m. during high season.

  • Car deck

    Every driver takes sole charge of driving on the car deck. Please follow the instructions from our staff, they know our vessels best! Make sure that you turn off the engine and that you put in the hand brake of your car after you parked in the right position.

    Any damage to clothing, luggage or vehicle must be reported immediately to our staff onboard. Therefore a damaged report form must be filled in.

    For safety reasons the car deck will be closed and you will not be allowed to enter it during the crossing.

  • Travelling to the ferry ports

    Please find the directions how to get to our ferry ports here.


    Lübeck-Travemünde: Zum Hafenplatz 1; 23570 Lübeck

    Rostock Port: Zum Fährterminal 1; 18147 Rostock

    Świnoujście: Terminal Promowy; ul. Dworcowa 1; 72-600 Świnoujście

    Trelleborg:
    For foot passengers: Hamngatan 9; 23122 Trelleborg
    For travellers with a vehicle: Norra Nyhamnsgatan 1b; S-23161 Trelleborg

    Klaipėda: Minijos g. 180; 93269 Klaipėda

  • Legal information

    Find out more about our general terms and conditions and our passenger regulations.

     

On Board

Find out more about our services, offers, payment options and safety on board.

  • Our comfortable Sweden ferries

    Our two flagships, Nils Holgersson and Peter Pan, impress with their generous ambience on the passenger deck. Relax in the comfortable cabins or on the deck in the sun. In our restaurant or our Panorama bar you can enjoy meals and drinks with a view of the Baltic Sea. 

    Our comfortable ferries Robin Hood, Tom Sawyer, Huckleberry Finn, Nils Dacke and Marco Polo offer a cosy and relaxed journey in a pleasant atmosphere. Relax in our comfortable cabins and enjoy a meal or snack in our Cafeteria. 

    All cabins and public areas on our ships are non-smoking areas. But you will find a smoking area on all our Sweden ferries. 

  • Cabins

    All cabins are non-smoking cabins and have a shower, lavatory and hairdryer. We offer outside and inside cabin with different equipment, as well as handicapped cabins and cabins for passengers travelling with pets (max. 2 pets per cabin). If the pet cabins are already fully booked, TT-Line reserve the right to sell standard cabins as pet cabins. In this case an additional fee of 15 € / 150 SEK will be charged for the cabin’s cleaning.

    For NH, PP, RH and ND: a reservation of a cabin/recliner/pullman chair is required for all night departures (08:00 p.m until 04:00 a.m.) on the Travemünde route.

    For organizational reasons, day cabins are available 1 hour after departure and up to 1 hour before arrival.

    Depending on the ship there are different cabin categories and options available. Please note that some cabin categories have bunk beds. The windows of outside cabins cannot be opened for safety reasons. Air conditioning is provided. If needed, a baby bed can be provided on request. 

  • Food & Berverage

    Onboard we offer a wide selection of beverages and meals which may vary depending on the ship. For an overview of our meals, please click here.
    Our tip: prebook your meals and save up to 15 % compared to the prices on board.

    If you have any food allergy or intolerance, e.g. lactose or gluten, please ask our staff on board to show you the suitable food on our buffet. Allergens from any other dishes are declared on the respective menu.
    If you book the Captain´s Dinner or the Captain´s Summer Buffet on our flagships in advance, a reservation in our restaurant is included. The opening hours of the restaurant are coordinated with the Check in times.

  • Shopping

    Visit our shop on board during our trip! We offer a wide selection of cosmetics, spirits, souvenirs and sweets.

    On board we accept Visa, MasterCard, Diners Club, JCB, Union Pay and debit cards as payment. But you can also pay in cash with Euros or Swedish Crowns.

    Information of the import of goods to Sweden can be obtained from the respective authorities (SE: tullverket; DE: Department for Foreign Affairs). Information about the import of goods to Germany is available at Customs.

    We don’t charge deposit on cans on board, the regulations of the packaging apply to the respective country.

  • Sweden love

    Look out for our SWEDEN LOVE seal on board:

    imageodpbn.png

    This logo marks Swedish products, delicacies and special offers in our restaurant and in our shop on board.

    What you may look forward to:

    Traditional Swedish Fika in the Panorama Bar or in the Lounge

    Seasonal Swedish delicacies in our restaurants and cafeterias

    Swedish chocolate and cookies and many other products

    Souvenirs that suits everyone

    And much more about Swedish hospitalitiy!

    Read more

  • Payment and money exchange

    You can pay with credit card (Visa, MasterCard, Diners Club, JCB, Union Pay) or with debit card in the restaurant, the bar and the shop on board our Sweden ferries. Additionally you can pay in cash with Euros or Swedish Crowns.

    Furthermore you can exchange Euros to Swedish Crowns at the current exchange rate. A fee of 2,50 €/ 25 SEK will be raised.

  • Wifi and telephone connection

    Since the internet connection is established via satellite connection, it is much more expensive than a connection onshore. Therefore internet use on board is limited. You receive 100 MB free of charge per booking. Unused data volume of the outward crossing can be used on the return trip.

    If you want to use your mobile phone offshore, we recommend to ask your provider for roaming charges in advance. Offshore connections can be more expensive that onshore connections.

    For more information read our General Business Terms for HotSpot services.

    Free WiFi is available on our Sweden ferry Nils Holgersson!

  • Sustainability

    Our 7 modern Sweden ferries connect Germany, Poland, Lithuania and Sweden across the Baltic sea in an environmentally friendly and affordable way. TT-Line has developed the "Green Bridge Concept" and has already received several awards for its technology and environmental management. Our ferries are either operated with fuel that has a low sulphur content or they are equipped with on-board desulphurization systems. Furthermore we reduce our CO2 footprint with streamlined hull forms and consumption-optimized sailing speeds.

    Read more

  • Safety information

    Your safety is our most important concern! That’s why our safety equipment fulfills the highest standards and requirements.

    Our safety concept is based on three pillars:
    Modern and safe vessels in the best maintained condition
    Well-trained and qualified staff on board
    Optimal and ideal operating processes onshore

    Our Sweden ferries complies all safety requirements and our well-trained crew ensures the vessels’ operation. Extensive safety trainings take place regularly. Thus we will be able to react quickly in case of unforeseen events. Safety-relevant procedures and processes are specified in our TT-Line safety management system, which meets the standards of the IMO's International Safety Management Code and is regularly reviewed.

  • Rescue equipment

    We have sufficient life-saving equipment on board, which meet the highest safety requirements. Besides lifeboats, there are plenty of life rafts available.

    Please pay attention to our safety information on board, which is also available in the cabins.

  • Medical aids/ travelling with impaired mobility

    There are a limited number of handicapped accessible cabins on board. A wheelchair is also available on board. To make your stay as pleasant as possible, please inform us about your personal needs not later than 48 hours prior to your departure.

    If you travel by your own car, please place the indication label, that you received with your booking confirmation, visibly in the windshield. This helps our crew to place your car on board according to your needs. Please make sure, that you are checked in and ready for boarding at least 60 minutes prior to departure, so that we can guarantee the proper parking lot.

    If you don’t travel by your own vehicle, the Check in takes place at the terminal. For travelers without a vehicle the Check in takes place at the terminal. A wheelchair-accessible bus provides the transport to and from our Sweden ferries.

    Oxygen bottles are only permitted for medical reasons on board. The valves must be sealed and secured with a protective cap when the bottle is not in use. The oxygen container must be secured safely.

    In case of emergency our nautical officers are trained in first aid and medical treatment. There is a treatment room on board, which has all important medications, a defibrillator and a special emergency kit which can be provided to a doctor in case of emergency. The nautical ship's officers get trained regularly to ensure medical care at international requirements.

    Since our Sweden ferries travel comparatively close to the coast, injured passenger can be rescued by helicopter.

After your trip

Find out more about our loyalty program, lost and found, your passenger rights and feedback possibilities.

  • Bonus Card

    Our Bonus Card is aimed to frequent travellers, who travel with TT-Line several times a year. For each crossing, you will be credited points for pre-booked services, which you can redeem for attractive rewards such as cabins and free journeys.

    Bonus points can be credited up to 4 weeks after your trip and are valid for 2 years. The points expire automatically after 2 years.
    Do you have any further questions concerning the Bonus Card? Find out more about the conditions, the rewards, how to register or how to change the password here.

  • Lost & Found

    Did you forget something on our Sweden ferries? No problem, we are happy to help you!
    Please fill out our prepared form for lost items.
    As soon as we have verified whether your lost items have been found, we will contact you. Your lost belongings will be placed at a TT-Line port office of your choice. Alternatively, we can send it to your requested address by DHL, postal costs and additional charges may occur.
    Our Lost & Found office is in Trelleborg where your lost belongings will be stored up to one month.

  • Feedback

    Since we want to improve our service constantly, your feedback whether it’s positive or negative is very important to us. We appreciate any kind of feedback. If something catches your eye, please let us know by filling out our online feedback form.
    In any case your feedback will be forwarded to the responsible department and our customer service team will contact you as soon as possible.

  • Passenger rights

    According to the relevant passenger rights, claims must be made in written form within 4 weeks after your trip’s end.
    For your information please see the following regulations:

    Rights of passengers when travelling by sea and inland waterway
    Rights of passengers travelling by sea in the event of accidents

     

  • Contact TT-Line

    If you can’t find the answer to you question, don’t hesitate to contact us via our online contact formular.

    Please note, that you can book almost all our offers and packages online. You are still very welcome to contact our booking hotline (+49 4502801-81). If you book you trip on the phone, a service fee of 14 € per booking will be charged.

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