Help Pages

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Booking & Rebooking

We are looking forward to wellcome you on board our Sweden ferries soon! To help you within your booking and rebooking process we have prepared several explanations and manuals. Please choose here what topic is relevant for you. Further information you might find underneath our FAQ-section.

New Registration

You would like to register for "My TT-Line" in order to benefit from the advantages of our customer area? You can do this either during your booking process or via a separate registration:

During the Booking Process

After you have selected all components of your trip in the online booking dialogue, you have to enter your passenger data:

  • Click on "Book now" and afterwards on "I don't have an account". A window will open in which you have to enter your contact details.
  • Tick the box "Sign up to "My-TT-Line" for managing your booking".
  • Two password fields appear. Here you assign your individual password for your "My-TT-Line" customer account.
  • Continue through your online booking process
  • After completing it, you can login to "My-TT-Line" at any time and manage your booking.

Separate Registration

  • Click in the member area under "Create your TT-Line account" on the green button "Sign up now!"
  • Fill in all fields with your personal details and assign an individual password
  • Click the green button "Submit" for agreeing to the TT-Line's General Terms and Conditions and Privacy Policy
  • Log in to "My TT-Line" with your previously entered e-mail address and your personal password and use all functions of the portal

 

Online Booking

Booking Tutorial

Here you will find help for online bookings with TT-Line. This video accompanies you step by step from route selection to the successful completion of your booking. We are looking forward to wellcoming you on board!

Explanations for all Functionalities

Log in to an Existing Account

Here you will find an explanation of all areas, advantages and functions of My TT-Line. Starting with the registration, you will learn everything about your booking, the Online Check-In, the Bonus Card system and your own profile.

My TT-Line Account
You have already registered for "My TT-Line" during the booking process or otherwise?

  • Please select in the member area the preselected tab "Registered customer".
  • Enter your registered e-mail address and your password.
  • Click the green "Log In" button.

You have forgotten your password?

  • Click on "Forgot your Password?" directly under the "Log In" button.

My TT-Line Opportunities

You are now in the logged in area and can use the following functions:

  • My Bookings
  • My Online-Check in
  • My Bonus Card
  • My Profile 

The exact possibilities of each function can be found directly under the four menu items. To select one of the options, click on the respective area.

My Bookings

In the section "My Bookings" you'll find an overview of the trips you have booked with TT-Line since you have registered.

One of the trips does not show up?

  • Change the time period set above.


You would like to view all details of a booking or to edit a booking?

  • Click on the pencil under "Details & Edit" column on the right of the table. Now the detailed view of your booking will open. There you'll find all information about the booked components as well as your passenger data. The following buttons are located at the end of the booking overview:
    • "Booking confirmation" to download the booking confirmation as a PDF-file
    • "Edit booking" to edit your booking 
    • "Cancel" to cancel your entire booking 
    • "Check in" for check-in from 48 hours prior to departure.

My Online Check in

In the section "My Online Check in" you'll find information about check-in times and how to get to the various ports. From 48 hours before departure you can also use the green "Check in now!" button to check in online for your trip. Here you confirm all travel details again and receive a boarding confirmation, which you should carry with you when you start your journey.

My Bonus Card

In the section "My Bonus Card" you can register as a Bonus Card customer or manage and redeem your collected points.

For registration

  • Click the green "Become a Bonus Card customer now!" button
  • Enter your personal details and, if available, your booking number
  • Agree to the conditions by ticking the appropriate boxes. After having completed the form
  • Click on the green button "Send Bonus Card application".
  • A message will appear indicating that your application has been successfully received by TT-Line. 

My Bonus Points

As a successfully registered customer for the Bonus Card, you can open the "My Bonus Card" section and find an overview of your previous trips as well as collected and redeemed bonus points.
The "Bonus points calculator" shows you an example of how many bonus points you'll receive for a certain travel price. For a travel price of € 500, for example, you receive approx. 4500 bonus points.

Are you missing bonus points in the overview? 

  • Click on "Request missing bonus points" and use the form that opens to send us your request
  • Send it by clicking on the green "Send request" button.

Please note that the bonus points will only be credited to you after your trip.

Under "Reward list & Redeem bonus points" you'll find an overview of your rewards.

At the bottom of the page you'll find instructions on how to redeem your bonus points.

My Profile

In the "My Profile" area you can view and change your profile data.

If you would like to change data

  • Enter the data you would like to change
  • Click on the green "Save changes" button to save the new data

You can also change your password.

  • Click on "Change password?" in the bottom left corner
  • Enter your old password as well as your new password twice
  • Save it by clicking on the green "Submit password change" button.

An exception is your e-mail address. You can only change your e-mail address by calling our customer service on +49 (0)4502 801-81.

Functionalities without having an Account at My TT-Line Area

Login without Registration

You do not have an account for "My TT-Line", but would like to edit or cancel an existing booking? In this case please

  • select the tab "Without registration" in the member area.
  • Enter the e-mail address you used when booking as well as your booking number.
  • Find your booking number in your booking confirmation, which you have received by e-mail.
  • Click on the green "Verify now" button.

Edit Booking

You will receive a six-digits verification code by e-mail.

  • Enter it in the number field on the website.
  • Click on the green "Log In" button.

You have not received a verification code by e-mail?

  • Click on "Resend verification code? Click here." directly under the "Log In" button.

You are now in the logged in area, where you can edit or cancel your booking.

It is also possible to check in online in this area.

Your booked departure is ready for online check-in 48 hours in advance. To edit your booking

  • click on "My Booking" and select the pencil button at the end of the booking overview to edit "Edit booking" or to cancel "Cancel".

Rebooking made easy!

Edit an Existing Booking

Would you like to make changes to your trip, cabin or on-board services? Here you will find a detailed explanation of how to make a rebooking in the My TT-Line member area.

You will find an overview on all of your active and past bookings on the page “My Bookings”. The booking with the most current departure date will be on top of the list.

If you want to look at bookings prior to today’s date, please change the start date and click “Search”.

To look at the details of a specific booking, please click the pen icon on the right-hand side.
Would you like to rebook your journey, add or change a passenger, a cabin or meals? Just click “Edit booking”.

Do you want to receive a copy of your travel documents?
Please click the button “booking confirmation” to download your confirmation as a PDF-document.

In order to edit your outbound or return journey, please click “change”.
Choose your new departure date, departure time resp. ship and your preferred ticket type.

Attention: Please keep in mind that outbound and return journey are dependent on each other. If you want to rebook your trip to a later date, you should first adjust the return date in order to be able to change the outbound date flexibly.

We kindly ask you to observe that depending on the change other parts of your booking may have to be adjusted as well (e.g. addition of passengers may lead to a different cabin category). These are marked with a white warning triangle.

Please note that changes within a part of the journey have to be finished bevor moving onto editing other parts.
If you want to add or change a cabin, click onto the segment “cabins” and click the “+” or “-“ sign to adjust any cabins on your outbound or return journey.
The new total price as well as the price of any changes will be displayed below.

We kindly ask you to observe that depending on your ticket type, a rebooking fee may apply. This fee will be displayed in the next step.

Are you done with all changes? Please click "Next“.

On this price breakdown page, your booking with the changes are list das well as any applicable fees.

Is everything okay?
Please choose your preferred payment method and click “Book”.
You will be re-directed to the payment page.

Please follow the instructions.

As soon as we have successfully received the payment, you will see your new booking confirmation.

The differential invoice will be sent in a separate email.

Welcome on board!

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