Contact us
How may we help you?
Do you have further questions? Before contacting us you might want to take a look at our FAQ page, where we have compiled useful information about: Before your journey, Booking, On board, and After your journey.
If you cannot find the answer there, please contact us via the contact forms below. In order to be able to revert back to you as soon as possible, please choose the correct topic for your question:
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COVID-19
Do you have a question about your existing booking regarding the Corona virus COVID-19? Please fill in this rebooking contact form. We are happy to help you!
For general questions please have a look at our Corona information pages. For further questions use our contact form.
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Bookings
New bookings
Most of our package tours and other offers can be booked via our online booking dialog. Should you not find a suitable journey please send us your booking request.
Rebookings:
Do you have a question regarding an existing booking? In most cases you can rebook your booking online without any service fee (charges for rebooking due to ticket costs differences might occure). Please logg in to our My booking area. If your booking cannot be changed online please use this contact form. Please be aware that besides the costs due to change of ticket a service fee of 9 € might occure.
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Feedback
We are always trying to improve our service and we are looking forward to hear about your great experiences, but also if you’re not happy about something, we need to know. Please do not hesitate to fill in this contact form.
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Bonus Card
Do you have questions regarding our frequent travelling system Bonus Card? You can find all facts and figures on our Bonus Card information page. If you would like to redeem your already collected Bonus Card points please use our contact form for new bookings.
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Lost & Found
Have you forgotten anything onboard? No problem, we are happy to help you! Just fill in our prepared form and we will check if your missing item has been found.
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Miscellaneous
If you don’t find the topic of your question above, please feel free to get in touch with us via this contact form.
