Accessibility at TT-Line
Traveling with restrictions
At TT-Line, we put your comfort and safety first. It doesn't matter whether you have physical, sensory or other limitations. We want every guest to have a pleasant journey through respectful and accessible service.
This page gives you an overview of the services we offer. We do everything we can to make your trip as pleasant as possible.
We are guided by the following legal requirements:
- The EU Directive (EU) 2019/882 on accessibility requirements for products and services
- The German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG)
In this way, we can ensure that barriers to travel are removed and that everyone can participate in social life.
How does your journey with us work?
We would like to give you a clear insight into your journey here. We have summarized the most important stops for you:
Online booking
The easiest way to make your booking free of charge is via our online booking dialog. Here you can book all our crossings and most of our ferry offers directly.These are then finally booked by our booking staff.
In the third step of the online booking process, you can directly select a wheelchair-accessible cabin, provided these are not yet fully booked. You also have the option of indicating whether you require special assistance on board.
This information is automatically forwarded to our check-in at the port of departure and to the responsible loading officers. In this way, appropriate loading can be guaranteed, e.g. near an elevator. Of course, our crew is also available on site for additional support.
Booking by telephone
For personal advice and booking, you can contact us by telephone from Monday to Friday between 8 a.m. and 4 p.m. on (+49) 180 6666600 (20 ct./call from a German landline; max. 60 ct./call from a German mobile network). For a booking fee of 16 € you can have your booking made by our booking staff.
48-hour-rule
Do you already have a booking but have not yet informed us of an existing restriction? So that we can help you in the best possible way, please let us know at least 48 hours before your departure from Monday to Friday between 8 am and 4 pm by calling or emailing buchung@ttline.com if you need assistance.
Assistance dogs
If you have an assistance dog, it may of course accompany you on the entire ship and travel free of charge. Please have proof of this ready. If you are also dependent on a wheelchair-accessible cabin, we will of course book your assistance dog along with it if you inform us.
Connection by local public transport
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Travemünde
You can take the train to Lübeck main station. From there, take bus 50 to the “Roter Hahn” stop. Change there to bus 36 - this goes directly to the Skandinavienkai terminal. Alternatively, you can get off at the “Lübeck-Travemünde Hafen” stop, walk to the Priwall ferry and then take bus 36 to the terminal.
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Rostock
From the main train station, take streetcar line 2 or 3 to the “Dierkower Kreuz” stop. From there, get on bus 19 or 49, which will take you to the “Seehafen Fähre” stop.
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Trelleborg
The Pågatåget runs directly from Malmö to Trelleborg Central Station. Our check-in for pedestrians is also located there. Many buses from the region also stop at the station.
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Świnoujście
The ferry port in Świnoujście is around 500 m from the train and bus station.
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Klaipėda
Take the bus No.1 from the Main Train or Main Bus stations, whitch runs through whole Klaipėda city with its final stop “Vakarų” located right next to the TT-Line terminal.
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Karlshamn
During the summer season, from June 16 to August 31, local bus No. 5 operates to the Karlshamn port terminal. For more information, please refer to local schedules.Outside of this period, there is no public transportation available to reach the TT-Line passenger terminal.
We recommend using taxi services (Tel. +46 454 12267).
Parking spaces in the port area
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Travemünde & Rostock
There are numerous barrier-free and chargeable parking spaces at the port, which allow you to park your vehicle safely.
-
Trelleborg
There is no parking lot directly at the terminal. But right next to it you will find a small public parking lot where you can park your car.
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Karlshamn
In Karlshamn you can park free of charge for up to 7 days - right next to our TT-Line office. This is also the check-in. You will need a permit for this, which you can obtain from our office. Please place this clearly visible in your car. If you arrive one day before your departure, you can also park for free. Camping over several days is not permitted.
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Świnoujście
There are short-term parking spaces in front of the terminal (for one hour). There are larger parking lots nearby where you can leave your car for longer.
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Klaipėda
There are plenty of parking spaces directly in front of the check-in office where you can park your car.
Arrival without vehicle
Please first report to the check-in desk in the terminal building to check in for your crossing. Inform our staff there about your restriction - they or the bus driver will be happy to help you if necessary.
After check-in, please go to the signposted meeting point, also in the terminal building. You will be met there personally by a bus driver and taken on board in a wheelchair-accessible shuttle bus.
Our on-board staff will also be on hand to assist you at all times.
Arrival by vehicle
Please inform our team about your disability before your trip so that we can prepare your crossing in the best possible way.
If you use a wheelchair, your vehicle will be given a special label, which you should print out in advance and bring with you so that it is clearly visible.
This will enable our crew to ensure that your vehicle is placed in a special area on board.
Access to the vehicle deck
Access to the vehicle deck is only possible to a limited extent or with assistance on all ships due to the different ramps. Our crew will be happy to help you if required.
You will arrive with your vehicle or the shuttle bus on a selected vehicle deck, which provides access to the elevator.
From the vehicle deck to the cabin deck
On all our ferries - with the exception of the Marco Polo - you can easily reach the cabin decks by elevator.
Public areas on deck
On all our ferries - with the exception of the Marco Polo - the public areas are barrier-free and accessible without assistance. There are also disabled-friendly toilets available. Depending on the ship, the public areas include:
- Restaurant
- Bar and lounge areas
- Children's play areas
- Board shop
- Outdoor areas (except Huckleberry Finn and Tom Sawyer)
Our cabin facilities
In our wheelchair-accessible cabins, the beds are next to each other to ensure sufficient freedom of movement. In the other cabins, the beds can also be arranged one above the other. The Marco Polo does not have barrier-free cabins.
Power connections
All our ferries have a 220-230 volt, 50-60 hertz power connection.
Safety in an emergency
In the event of an emergency, special safety measures are in place to provide targeted support for people with disabilities:
- The cabins are equipped with an emergency call button
- In the event of an evacuation, you will be informed via an acoustic alarm
- The crew will also check all cabins and offer you active support
- All guests go to one of the assembly points and wait there for further instructions from the crew
Our crew members are regularly trained in emergency procedures.
Further ferry information
| Peter Pan and Nils Holgersson | Akka and Tinker Bell | Tom Sawyer and Huckleberry Finn | Robin Hood and Nils Dacke | Marco Polo | |
|---|---|---|---|---|---|
| Reception |
Deck 11 |
Deck 7 |
Deck 5 |
Deck 7 |
Deck 7 |
| Wheelchair |
3 |
2 |
2 |
1 |
- |
| Cabins |
2 |
2 |
2 |
2 |
- |
Departure without vehicle
At the end of the trip, you will be picked up at the agreed meeting point on board. From there, the shuttle bus will take you directly to the terminal building. If you need any further assistance, you are welcome to contact our crew.
Departure with vehicle
You will leave the ferry with your vehicle when unloading on the instructions of the crew. In the port, simply follow the signs in the direction of the exit to leave the premises safely.
Declaration on accessibility
This accessibility statement applies to the website of TT-Line GmbH & Co. KG website at www.ttline.com and our booking dialog at booking.ttline.com.
We at TT-Line GmbH & Co. KG are working to design our website in such a way that it is easily accessible for all people. In doing so, we are guided by the requirements of the State Disability Equality Act (LBGG), EU Directive 2019/882 on accessibility requirements for products and services and the Accessibility Reinforcement Act (BFSG).
You can view a “Summary of the provisions on passenger rights in maritime and inland waterway transport” here or in the terminals and on board our ships.
1. Status of compatibility with the requirements
Our website is partially accessible. This means that not all parts of the website are optimally accessible, but we are working on making the website more and more accessible.
2. Areas that are not accessible
Not all functions and content on this website and in our booking dialog are currently optimally accessible. However, we are continuously working to improve accessibility. There are currently the following points that still need to be improved:
- Some color contrasts do not yet meet the minimum requirements for legibility
- Some text content is too small or not responsive for all end devices
- Not all functions can be fully operated using the keyboard
- The keyboard focus is not always clearly visible
- Links are sometimes not correctly marked
- Heading hierarchies are not always consistently adhered to
- Our chatbot is not fully accessible
- Videos do not always offer a complete text alternative or audio description
- Alternative texts are sometimes missing or inadequate
- Not all ID attributes are clearly assigned
- JavaScript is required in some areas, “noscript” elements appear when JavaScript is deactivated
- ARIA attributes or roles are not always set correctly and sensibly
- Landmarks and semantic HTML tags still need to be improved
- Not all payment methods and digital identification processes can be used without barriers
- Not all PDF documents made available for download or via email meet the requirements for accessible formats
We are actively working to rectify these shortcomings and strive to continuously improve accessibility. The identified barriers are currently being revised. Planned measures and progress will be published here.
3. Creation of this declaration on accessibility
This declaration was prepared on April 29, 2025. The information in this declaration is based on a self-assessment that we have carried out to the best of our knowledge and belief. We last reviewed this declaration on June 18, 2025.
4. Feedback and contact details
If you come across any barriers on our website or would like to provide information on accessibility, please contact us. You can use the contact form on our website or contact us directly.
Contact:
You can reach us from Monday to Friday between 8 a.m. and 4 p.m. at
E-mail: info@ttline.com
Telephone number: (+49)180 66 66 600 (from a German landline 20 ct./call; from a German mobile network max. 60 ct./call)
Contact form for other questions:
Contact form for problems with your trip:
5. complaints procedure
If you do not receive a satisfactory response to your information, you can contact the arbitration board of the state of Schleswig-Holstein. This body has the task of eliminating barriers together with those affected and providers. The procedure is free of charge and can be carried out without legal representation.
You can find more information at: https://t1p.de/csre.
Contact:
Complaints office under the Disability Equality Act at the State Commissioner for People with Disabilities
Office address:
Karolinenweg 1
24105 Kiel
Postal address:
P.O. Box 7121
24171 Kiel
Phone: +49 431 988 1620
E-Mail: bbit@landtag.ltsh.de