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Your feedback matters!

Feedback from our customers, whether positive or negative, is an important part to enhance our service constantly.

Nevertheless, in spite of our constant efforts errors may occur. If there is anything that has not been to your satisfaction on your journey, please describe your request using our feedback form up to 8 weeks after your journey.

In any case your feedback will be forwarded to the respective departments and our customer service will contact you as soon as possible.

Feedback form:

Contact details

* Surname

* First name

* Street and number

* Zip code

* City

* Phone number for queries

* E-Mail

Your description

* What is your feedback about?

What would you like to tell us?

Attachements (max 3 files - max 3 MB)

* Would you like to be contacted by us?

Details about your journey**

* Booking number

Customer number (if available)

* Cabin number

* Which route did you travel?

Ships

* Travel date

* Departure time

* Did you contact our staff onboard regarding this issue?

* How can I help you?

** Please fill in, if you have travelled with us.

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