Cookies & Data Privacy
1. Data Privacy Notice
Please make sure you read this notice on the processing of your personal data (Data Privacy Notice) in full before contacting us, using this website and/or entering your personal data here.
Below we will inform you of the type, scope and purpose of the data processing. This includes stating the purpose of the data processing, the legal bases for the data processing, the data storage period, the categories of recipients of data, any transfer of the data to countries outside the EU/EEA, the contact details of the Data Protection Officer as well as your rights as the data subject (deletion, restriction of processing, rectification, revocation, complaint) as well as the option to revoke consent concerning data protection with effect for the future. To the extent that we receive data from other institutions, we will tell you about this and state the data types and their sources.
This Data Privacy Notice informs you about the data processing outside of and on this website and on those websites which explicitly refer, at our responsibility, to this Data Privacy Statement.
Please note that we do not conduct business with minors. The website is also aimed only at persons aged 18 years or older.
Responsibility for the website lies with the controller listed on the Company Information page of the website.
Note for companies
We do not always collect the data of the data subjects directly. If a company or other institution contacts us, it may also provide the contact partner with the details (name, contact details) and data of its lorry drivers (name, nationality, date of birth as well as the expiry date and issuing country of the travel documents working in the Klaipėda service). As data subjects, these contacts partners and lorry drivers are also covered by the data protection law and must be informed accordingly. We ask the companies contacting us to meet this information duty and to make each of our contacts aware of this Data Privacy Notice.
Advertising and objection to advertising, further right to object
Please note that, when you contact us in any other way, we may generally process your data - in contrast to internet data - for direct advertising purposes without consent. In return, the law stipulates that you have a right to object. You may object to the use of your data for direct advertising purposes at any time with effect for the future. Please inform us of this using the contact details provided in the Company Information section. After receiving your objection, we will include your address in an "Exclude from Advertising" file. We may also delete your data – if permissible – but in that case we cannot exclude the possibility that you may receive direct advertising again.
You may also object to the processing of your data not in relation to direct advertising, if you wish to assert special reasons which arise from your particular situation.
Collection and processing of data
Below we will explain to you which of your data we process for what purpose and on what legal basis with what storage duration, and which categories of recipients receive your data from us.
We will inform you about the processed internet data (IP address, use data, cookies; also see the section "Internet data, cookies" below), and how content data are used during communication with us (e.g. requests) or contact via our website (e.g. your entries in a contact form).
This also includes personal data which we collect about you, i.e. data concerning your identity, e.g. your name, mailing address, email address, telephone number, age group, booking and customer numbers, payment data, travel information (travel routes, travel times and additional travel services), booking history, your news and consent etc. The content data that we collect depend on what you tell us, regardless of whether this is done by post, telephone, fax, email or using input forms or similar. We therefore ask you to consider what information you wish to share with us. If you use forms, we notify you which information is not mandatory but voluntary. You are also not obligated to fill in "mandatory fields", normally labelled as "mandatory" or starred. However, you would not be able to use the relevant service.
Your data will be treated confidentially. Not every employee of our company has access to your data. Employees only receive access to your data where this is required to perform the relevant corporate task.
Service providers whose services we use (e.g. providers of IT, customer services, hosting, data analysis, payment processing, direct advertising) are subject to a relevant non-disclosure agreement. If our company is reorganised, we will pass on your data where this is permitted without your consent and will inform you if this if required; otherwise, we will obtain your prior consent. Moreover, we forward your data in response to requests from governmental bodies if we are legally obliged to do so or if this is legally permissible in our interest.
Below we will list the purposes, legal bases, storage durations, transfer recipients and transfers to areas outside the EU/EEA:
a) The provision of services, especially ferry services, or the creation of a relationship based on trust prior to entering into a contract in this context, as well as the exercising and performance of rights and duties from this legal relationships, in accordance with 6 I 1 b GDPR, storage period of 10 years, starting at the end of the year in which the last transaction occurred, transfer only to service providers (data processors), no transfer to third countries
b) Responses to your questions in accordance with Art. 6 I 1 b GDPR, storage period of 2 years, starting at the end of the year in which the request is made, unless further contact or transactions occurred in the meantime, or the information relates to a legal relationship between the data subject or his/her employer, transfer only to service providers (service processors), no transfer to third countries
c) Sending of information concerning our services which you requested or in which you are interested, including personalisation, tailored to your interests in accordance with 6 I 1 f GDPR, in case of consent Art. 6 I 1 a GDPR, storage period of 2 years, starting at the end of the year in which the request is made, unless further contact or transactions occurred in the meantime, or the information relates to a legal relationship between the data subject or his/her employer, transfer only to service providers (service processors), no transfer to third countries
d) Implementation of warranty and compensation obligations in accordance with 6 I 1 b GDPR, storage period of 10 years, starting with the end of the year in which the last transaction occurred, unless longer storage periods are required in individual cases to assert legal rights, transfer only to service providers (service processors), no transfer to third countries
e) Monitoring of compliance with the legal provisions and data protection in accordance with Art. 6 I 1 f GDPR, storage period of 10 years, starting with the end of the year in which the processing transaction occurred, transfer only to service providers (data processors), no transfer to third countries
Use and transfer of personal data
If you have made personal data available on our website, we will use this to answer your queries, to process any contracts concluded with you, and for technical administration purposes. We shall only pass on or otherwise transfer personal data to third parties, if this is required for the execution of the contract or invoicing purposes, or if you have given your prior consent.
Withdrawal of consent
You may withdraw any consent that you have given and demand the deletion of your personal data at any time with effect for the future. Please note that we require specific information from you in order to be able to offer the service you have requested. Therefore, if you would like this information to be deleted, there is a risk that you will no longer be able to use specific services or only able to use them in part.
If you subscribe to our newsletter, we use the data required for this purpose and provided by you separately, in order to send you our email newsletter regularly in accordance with your consent. You may unsubscribe from our newsletter at any time either at email@example.com or using the link provided in the newsletter.
If we have received your email address as part of your booking, we can use this under the conditions of § 7 (3) of the Law Against Unfair Competition (UWG) in order to send you information about similar services to those which you have already booked. You may object to the use of your email address for such advertising purposes, particularly the delivery of our newsletter, at any time at firstname.lastname@example.org without incurring any costs other than the message costs at basic rates.
Internet data, cookies
Any access to our website and any request for a file saved on this website are recorded. These data are saved for internal, system-related and statistical purposes. In particular, the following data are logged:
- IP address
- Date and time of the request
- Content of the request (specific page)
- Access status/HTTPS status code
- The transferred data volume
- The website sending the request
- Operating system and interface
- Browser software language and version - Description of the type of web browser used
You may limit, prevent or exclude this logging of internet data by changing the settings in your browser.
Internet data can be attributed to your PC, laptop, smartphone, tablet, etc., not to you personally. Your provider may know what IP address you are using to access the internet. However, we cannot make this allocation because providers may usually only disclose this allocation based on a judicial ruling. The internet data are pseudonymised and anonymised and used for technical administration purposes in order to further improve our website for the users, including with regard to customer satisfaction, and to ensure the security and stability of the website. Security checks are permitted by the Telecommunications Act.
We do not allocate the internet data to a specific user. You can therefore move around this website anonymously without registering/logging in. In order to prevent any allocation to a specific provider, the IP address is shortened as part of website analysis.
User profiles may only be created under a pseudonym based on cookies, web beacons or other technical features (click behaviour). For more information on cookies and how they are used, see http://www.youronlinechoices.com/uk/faqs. You may object to the creation of pseudonymised user profiles at any time with effect for the future. Please find below the features that we use.
This website uses Google Analytics, a web analysis service of Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", text files saved on your computer, which enable an analysis of your use of the website. The information regarding your use of this website, which is created by the cookie, is normally sent to the Google server in the USA and saved there. If IP anonymisation is enabled on this website, Google first abbreviates your IP address in countries that are Member States of the European Union or Contracting Parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to the Google server in the USA and abbreviated there. On our behalf, Google will use this information in order to analyse the use of the website, compile website activity reports and provide other services related to the use of the website or internet for us. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. In addition, you can prevent the data created by the cookie and related to the use of the website (incl. your IP-address) from being recorded by Google and processed by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. You can find out more at http://tools.google.com/dlpage/gaoptout?hl=en or http://www.google.com/intl/en/analytics/privacyoverview.html (general information about Google Analytics and data protection). Please note that Google Analytics has been extended on this website by adding the code "gat._anonymizeIp();" in order to ensure that IP addresses are collected anonymously (so-called IP masking).
Data Privacy Notice for Optimizely
This website uses Optimizely, a web analysis service of Optimizely Inc., ("Optimizely"). Optimizely uses so-called "cookies", text files saved on your computer, which enable the analysis of your use of the website. The information regarding your use of this website, which is created by the cookie, is normally sent to an Optimizely server in the USA and saved there. If IP anonymisation is enabled on this website, Optimizely first abbreviates your IP address in countries that are Member States of the European Union or Contracting Parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to an Optimizely server in the USA and abbreviated there. On behalf of the provider of this website, Optimizely will use this information in order to analyse the use of the website and compile website activity reports. The IP address transmitted by your browser as part of Optimizely is not combined with the other data of Optimizely. You can prevent cookies from being saved by making corresponding settings in your browser software. In addition, you can disable Optimizely tracking at any time (and therefore the collection of the data created by the cookie and related to the use of the website - incl. your IP-address - by Optimizely as well as the processing of these data by Optimizely) by following the instructions at http://www.optimizely.com/opt_out.
Rating reminder by Trusted Shops
If you have given your explicit consent either during or after your booking by enabling the relevant checkbox or clicking the relevant button ("Remind me"), we will send your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (http://www.trustedshops.de/) for the purpose of sending a reminder to rate your booking, whereby the latter reminds you by email to rate your booking. You may withdraw this consent at any time using the contact method described below or directly by contacting Trusted Shops.
Data Privacy Notice for Facebook
This website uses functions of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When our pages with Facebook plug-ins are accessed, a connection is established between your browser and the Facebook servers. This already results in data being transferred to Facebook. If you have a Facebook account, these data can be affiliated with this account. If you do not wish these data to be affiliated with your Facebook account, please log out of Facebook before visiting our website. Any interactions, particularly the use of a comment function or clicking of the "Like" or "Share" buttons, are also transferred to Google. Find out more at https://en-gb.facebook.com/about/privacy.
At http://www.youronlinechoices.com/uk/your-ad-choices, you can centrally object to additional cookies being set at a later date.
The data are not used to personally identify the user of this website without first obtaining the separate consent of the data subject, and are not combined with personal data about the pseudonymised user. Any references to a particular person are deleted.
In addition, you can make settings in your browser so that you are informed if a cookie is sent or so that cookies are always rejected. However, this might mean that you will no longer be able to use some of the convenient functions of this website. This is because these functions are also used in order to tailor the website to your habits and, for example, to make it unnecessary for you to repeatedly enter specific data. You can track the flow of background data using tracking software, such as Ghostery.
Without your consent, internet data will not be combined with information that would allow details about your person to be deduced. To the extent that the internet data must be stored for documentation purposes or for reasons of data security, we shall store them solely for these storage and/or data security purposes (restriction of processing).
The present website can process internet data anonymously in order to provide website users with better services record and analyse statistics and trends and manage and improve the website.
We shall delete any other internet data concerning you where an indirect reference to your person cannot be excluded, at the latest at the end of the following year, unless we are permitted to retain the data for a longer period for legal reasons or to assert legal claims.
We also protect your data technically and organisationally by suitable technical and organisational data security measures, taking into account the latest technology, implementation costs, type, scope, circumstances and purpose of the processing, as well as the different probabilities of occurrence and severities of the risks, which ensures a security level which is suitable to the risk. This is aimed at protecting your data against loss, misuse, unauthorised access, unauthorised publication, amendment or destruction.
Please note: Where you transfer your data to us, the responsibility for ensuring that the data are transferred safely lies primarily with you. The electronic forms on our website have special protection. However, if you send your data by email, please note that emails are usually sent without encryption. If in doubt, please use regular post if you want to largely exclude the risk during transfer.
Links to other websites/banners
This website contains electronic references (links) to other websites. The website may also contain graphic elements such as banners or abbreviated links which, when clicked, take you to other websites. These links fall outside the sphere of our responsibility. Before clicking on a link of this kind, you can make sure that you will not be taken to an undesired website. If the link is shown in full, you can first investigate the target website in more detail, e.g. by entering it in a search engine. For banners or short links, the full link must first be displayed. To display the link, hover your mouse over the image and right-click on it to show the link. For shortened links, you can use an external source (shortened link resolver, such as www.checkshorturl.com or www.getlinkinfo.com), to display and then investigate the full address of the link. Investigate the other website like you would for any other website you visit and read its Data Privacy Statement. You can find the website controller under Company Information, Contact or similar keywords at the bottom of the website.
Deletion, restriction of processing, rectification of your data, information, access to data provided, withdrawal of consent
If you are of the opinion that we are processing incorrect data concerning you, or that we should delete data or limit the processing of data concerning you, please inform us of this using the contact details listed in the Company Information section.
You have the right to access all information concerning your person, which have been saved by us. In addition, you have the right to portability of the data provided in relation to us.
You may withdraw your consent for the processing of data at any time with effect for the future.
If you want to assert your rights, withdraw your consent or have any other questions regarding the processing, please contact email@example.com.
Right to lodge a complaint
We have appointed a Data Protection Officer in accordance with the legal requirements. This person is obliged to maintain data secrecy and is independent, i.e. not bound by our instructions. If you ask the Data Protection Officer a question, he/she will investigate the process and send you a response, or where applicable a preliminary response first. If your query relates to a service topic, you can use our contact details provided in the Company Information section. This is due to the fact that the Data Protection Officer can only give answers relating to your data protection concerns, because he or she is only responsible for monitoring that we act in line with the data protection requirements. You can establish initial contact with our company Data Protection Officer at firstname.lastname@example.org. In addition, you may lodge a complaint with the competent supervisory authority if you are of the opinion that your data have not been handled in accordance with the data protection requirements.
Data Privacy Notice amendments
Please note that we may amend our Data Privacy Notice from time to time to comply with changes in the law. If in doubt, please read our Data Privacy Statement - when you contact us and before each visit to our website - in order to find out about such amendments. We understand that this involves a certain amount of effort. But this effort is in your interest, and it is the objective of the Data Protection Act to protect your interests by imposing certain information duties on us.
Use and security notices
The content of the web pages is protected by copyright. TT-Line permits the viewing and downloading of all content on its website solely for private, non-commercial use. Links to the website may only be published with the consent of TT-Line, which must be obtained by writing to email@example.com.
Programs are downloaded at the user's own risk. Insofar as this is legally permissible, TT-Line accepts no liability for damages that arise from the installation or use of software obtained from the download area. Despite current virus testing, no liability is accepted for damages and harm from computer viruses within the scope of statutory regulations.
The information on this website has been prepared with the utmost care. However, errors cannot be completely ruled out and TT-Line accepts no liability for damages caused by the use of its website except in the event of intent or gross negligence on the part of TT-Line, one of its legal representatives or one of its accomplices. The limitation of liability does not apply to personal injury or liability under the German Product Liability Act.
This website contains links to external websites of third parties with content over which TT-Line has no control. onsequently, TT-Line does not accept any liability for the content of these external websites. The supplier or operator of the linked sites is always liable for their content.
Third parties may only use trademarks and logos of TT-Line with the consent of TT-Line. Please send requests to: firstname.lastname@example.org
As of June 2018
Please observe our other legal notices.