A A A

FAQ

We have put together your most important questions on travelling with TT-Line. This is where you will find everything on bookings, our ferries and arriving in Sweden.

1. When do I have to book by?
2. Do I have to book in advance?
3. What kind of booking information do you need?
4. How long does the crossing take from Travemünde or from Rostock?
5. Do the 2-berth cabins include lower beds?
6. Can I pay in euros in Sweden?
7. Can I use points on my bonus card when I book on the Internet?
8. What kind of first aid and medical supplies are available on board?
9. Is it possible for me to get a reimbursement of my travel fare?
10. What kind of vehicles does TT-Line transport?
11. Are bicycles included in the travel fare?
12. Is luggage included in the price?
13. Can I take pets on board with me?
14. Is it possible to telephone on board?
15. How long is my ticket valid for?
16. How much fuel can I take with me in reserve canisters?
17. Is smoking on board permitted?

---

1. When do I have to book by?

If you want to book specific dates, make sure you book as soon as possible so that we can reserve the dates you want. If you are flexible you can book at short notice.

2. Do I have to book in advance?

If possible, book before departure, as the ship might be fully booked. Time spent at the shipyard or updated ferry schedules can result in modified departure times. This also helps reduce the time spent checking in at the port for everyone.

3. What kind of booking information do you need?

Please give us details of the length and height of individual vehicles if you are boarding with a trailer or in a camper van. We also need the first and second names of everyone travelling, their nationality, age of children, address, phone number, crossing, travel date and time.

4. How long does the crossing take from Travemünde or from Rostock?

Day crossings from Travemünde take 7 to 8 hours, while night crossings take 9.5 hours. From Rostock, day crossings take 5.5 hours to Trelleborg and, at night, 7 hours.

5. Do the 2-berth cabins include lower beds?

On board the ships PETER PAN/NILS HOLGERSSON all 2-berth cabins have lower beds; on the NILS DACKE/ROBIN HOOD, only the front cabins have lower beds, and on the TOM SAWYER/HUCKLEBERRY FINN only the 4-berth cabins (also available as 2-berth) have lower beds.

6. Can I pay in euros in Sweden?

The currency in Sweden is the krona. The euro is also widely accepted in many places but at a disadvantageous rate of exchange. You can exchange money on board to get krona or use your cash card at any cashpoint machine.

7. Can I use points on my bonus card when I book on the Internet?

No, your bonus bookings can only be made by telephone. Please call us at: +49 04502 801-81. Our Bonus Card Team is happy to answer any questions you have about your bonus card on: +49 04502 801-359.

8. What kind of first aid and medical supplies are available on board?

Our nautical officers aboard the TT-Line ships are trained in providing first aid treatment. The ships each have a treatment room with a basic supply of important medication and a special emergency case, which can be given to a doctor in an emergency. Part of the crew is always on stand-by as a rescue team for emergencies. Our ships sail closely along the coast, so if you fall overboard, we can always rescue you, or if you become ill or have an accident, we can get other ships or a helicopter to transfer you ashore, if necessary.

9. Is it possible for me to get a reimbursement of my travel fare?

If you want to have ferry tickets or other booked services reimbursed for justified reasons, please put in a written claim to TT-Line (Zum Hafenplatz 1, 23570 Lübeck-Travemünde, Germany) within 4 weeks of returning from your journey

10. What kind of vehicles does TT-Line transport?

For the passage fare to apply, vehicles must have third-party insurance in Germany and Sweden. For vehicles without a license plate and/or driver, other prices apply. Motor vehicles have to be licensed for road traffic and may only be used for touristic purposes. The vehicle must be roadworthy and safe, and be in running condition (i.e. does not need to be towed). Under our passage fares, one vehicle is allowed per driver. If you want to transport more than one vehicle, please contact our freight department in Travemünde: +49 04502 801-82 or in Rostock at +49 0381 67079-31.

11. Are bicycles included in the travel fare?

Bicycles are included in the fare and classified as roof-rack luggage.

12. Is luggage included in the price?

Your own personal luggage that you bring with you and carry yourself is included in the cost of travel. Furniture, exhibition materials etc. must be registered when booking, as they are conveyed under our freight tariffs.

13. Can I take pets on board with me?

For further information, please see Travelling with pets.

14. Is it possible to telephone on board?

On board our ships, telephones that can be operated with either coins or special phone cards are located near the reception area. Our staff at the reception desk of each ship is happy to provide you with more information on how to use these telephones. You can, of course, use your own mobile phone on board our ships. You will have sufficient network coverage for most of the crossing on routes from Germany via Denmark to Sweden.

15. How long is my ticket valid for?

Your return trip has to be within 6 months of the date of the outward journey, providing no other information is stated on the ticket. If you want to return later than 6 months, please only book a single ticket.

16. How much fuel can I take with me in reserve canisters?

You can take up to 60 litres of fuel with you in a maximum of 3 canisters (20 l each).

17. Is smoking on board permitted?

All of the cabins and public areas on our ferries are non-smoking areas. In this way we are complying with the efforts being made across Europe and with the prevailing laws aimed at protecting non-smokers. Designated smoking areas are provided on every ship for those guests who do not want to go without their cigarettes entirely.